We hope you love your Roro products! However, if something isn’t quite right, please read our return policy below.

If you would like to request a return, please contact us within 7 days of receiving your order.

To be eligible for a return, the item must be:

•⁠  ⁠Unopened and unused
•⁠  ⁠In its original packaging
•⁠  ⁠In the same condition as when you received it
•⁠  ⁠Accompanied by your order details or proof of purchase

For hygiene reasons, opened or used tissue, facial towel, or personal care products cannot be returned unless the item received is defective or incorrect.

Please contact our customer service team before sending any items back. Returns sent without prior approval may not be accepted.

Original shipping fees are non-refundable unless the return is due to an error on our side, such as:

•⁠  ⁠Incorrect item sent
•⁠  ⁠Defective or damaged item upon arrival
•⁠  ⁠Other fulfilment errors caused by Roro

For returns caused by reasons outside of Roro’s control, including incorrect/incomplete delivery details, unsuccessful delivery attempts, unclaimed parcels, refusal of delivery, or change of mind , any shipping fees incurred will not be refunded or converted into store credit.

If you would like us to resend a returned parcel,additional shipping charges may apply.

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible with:

•⁠  ⁠Your order number
•⁠  ⁠A photo/video of the item received
•⁠  ⁠A photo of the parcel and shipping label, where applicable

Our team will review the case and arrange the appropriate solution.

If your parcel is returned to us due to an unsuccessful delivery, incorrect/incomplete address, unclaimed parcel, or other reason not caused by Roro, we will contact you once the parcel has been received and inspected.

You may choose to have the eligible product value issued as Roro Store Credit, or request for the parcel to be resent with the applicable shipping fee.

Original shipping charges are non-refundable.

Items purchased during promotions, special campaigns, bundle deals, or with discount codes will be credited based on the actual amount paid for the eligible returned item(s), subject to the conditions of the promotion.

Free gifts and promotional items may also need to be returned where applicable.

If you have any questions regarding a return, please contact our Roro customer service team with your order number before returning your parcel.

We’ll be happy to assist you. 🤎